Frequently Asked Questions
About XXIA & SARAFIORA
1. What are XXIA and SARAFIORA?
XXIA and SARAFIORA are contemporary womenswear brands created for the modern woman. Rooted in Shaoxing, China, a city with a long-standing textile heritage, the brands combine the professional strengths of China’s textile industry with the simplicity, freedom, and contemporary spirit of European fashion.
2. Where are XXIA and SARAFIORA based?
XXIA and SARAFIORA are rooted in Shaoxing, Zhejiang, China, an important textile and fashion manufacturing center with a long history in the textile industry.
3. What inspires XXIA and SARAFIORA?
Our collections are inspired by the different sides of modern women. We combine refined fabrics, contemporary silhouettes, and European-inspired simplicity to create clothing that balances elegance, freedom, comfort, and individuality.
4. Who are XXIA and SARAFIORA designed for?
Our collections are designed for modern women who value quality, versatility, contemporary design, and effortless elegance.
Fabrics & Materials
5. Where do your fabrics come from?
We carefully select materials from established textile regions in China. Our fabric sourcing includes silk from Shengze, Suzhou, and cashmere from Ulanqab, Inner Mongolia, alongside other premium woven and non-woven fabrics.
6. How do you ensure fabric quality?
Every fabric undergoes three rounds of tactile testing to evaluate softness, texture, and overall quality before being used in our products.
7. Do you develop your own fabrics and materials?
Yes. Since 2019, the company has expanded into bio-based materials and independently developed PLA (polylactic acid), spunlace nonwoven fabrics, and advanced material processing solutions.
8. What types of fabrics do you use?
Our material expertise includes premium woven and non-woven fabrics, silk, cashmere, PLA-based materials, and other carefully selected textile materials.
9. Are your materials suitable for different industries?
Our material technologies and textile products are used across a range of applications, including women’s fashion, home living, mother and baby care, beauty care, and medical hygiene products.
Products & Shopping
10. How do I choose the right size?
Please refer to the size guide available on each product page. We recommend checking the measurements carefully and comparing them with a garment that fits you well before placing your order.
11. Are product colors exactly the same as shown online?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your monitor, screen settings, lighting, and device.
12. How can I find out more about a product?
Each product page provides information about the design, available sizes, materials, and other relevant product details. If you need additional information, please contact our customer service team.
13. Will products be restocked if they are sold out?
Restocking depends on product availability and production plans. If a product is currently unavailable, please check the product page periodically or contact us for more information.
Orders & Shipping
14. How can I place an order?
Browse our collections, select your preferred product, choose the available size and options, and add it to your shopping bag. Follow the checkout process to complete your order.
15. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact our customer service team as soon as possible. We will do our best to assist you before the order enters the fulfillment process.
16. How long does shipping take?
Shipping times vary depending on the destination, shipping method, product availability, and order processing time. Please refer to the shipping information provided during checkout.
17. Do you ship internationally?
International shipping availability depends on the destination and current shipping arrangements. Available shipping options and costs will be displayed during checkout.
18. How can I track my order?
Once your order has been shipped, you will receive shipping information and tracking details when available.
Returns & Customer Service
19. Can I return or exchange an item?
Return and exchange eligibility depends on the product and the applicable return policy. Please review our Returns & Exchanges policy before sending an item back.
20. What condition must an item be in for a return?
Returned items should generally remain in their original condition, with applicable tags and packaging intact. Please check our Returns & Exchanges policy for the specific requirements applicable to your order.
21. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team as soon as possible and provide your order information along with photos of the item and packaging. Our team will review the issue and assist you with the next steps.
22. How can I contact customer service?
You can contact us through the contact information provided on our website. Our team will be happy to assist you with product information, orders, shipping, returns, and other questions.
Brand & Quality
23. What makes XXIA and SARAFIORA different?
Our brands bring together two complementary strengths: deep expertise in China’s textile industry and a contemporary European approach to womenswear. From fabric selection and material development to garment design, we focus on creating clothing that reflects the many dimensions of the modern woman.
24. What does “From a piece of fabric to a way of living” mean?
It represents our philosophy of connecting textile craftsmanship with everyday life. We believe that a fabric is more than a material—it can become part of how a woman expresses her personality, lifestyle, and sense of self.
25. What is the philosophy behind XXIA and SARAFIORA?
XXIA and SARAFIORA are created for every side of the modern woman. Our vision is to bring together quality materials, thoughtful design, contemporary aesthetics, and everyday wearability to create a complete and authentic expression of modern femininity.